Terms and Conditions

The service

VirtuMedix provides consultant-led remote medical consultations to patients located in Ireland. It is not an emergency service and is not a substitute for in-person care where that is clinically required.

Consultation requests

Non-medical callback requests may be submitted 24/7 using contact details and a preferred callback time only. Do not include medical information. Requests are not continuously monitored; submitting an enquiry does not reserve a time or guarantee an appointment or a same-day consultation. Responses are subject to Dr Khan’s availability. Appointments are confirmed only after clinical acceptance and completion of the agreed payment arrangements.

Fees and payment

Consultations start from €50. Higher fees may apply depending on the nature and complexity of the service. The applicable fee will be agreed before appointment confirmation. All payments are arranged separately by direct bank transfer; no online payment gateway is required. Any additional charges will be communicated clearly in advance.

Cancellations and refunds

Cancellation and refund terms will be confirmed with you when your appointment is arranged.

Prescriptions and referrals

Prescriptions and referrals are issued only where clinically appropriate, legally permitted and safe, and remain at the treating doctor's clinical discretion.

Limitations of remote consultations

Remote consultations cannot include physical examination. You may be advised to seek in-person assessment.

Governing law

These terms are governed by the laws of Ireland.